These terms of sale constitute a binding agreement
between the Customer and Thin Client Central. Customer accepts these terms
by making a purchase, placing an order or otherwise shopping on Thin Client
Central’s website. These terms and conditions of sale are subject
to change without prior notice, except that the terms and conditions of
sale posted on the Thin Client Central website at the time of the Customer’s
original order with govern the order in question.
1. Payment Terms – Customer agrees to
pay for products purchased as outlined in the Sales Agreement or Invoice.
First time customers or product trial customers will be required to provide
credit card information. Thin Client Central will accept Visa, MasterCard
or American Express credit cards. Customers may apply for payment by terms
by forwarding to our accounting department, three recent credit references
as well as Customer company information as requested.
2. Delivery – All delivery costs, including
but not limited to transportation, insurance, packaging, handling and related
expenses will be paid by the Customer as part of the agreed purchase price
of the product. Thin Client Central shall not be liable for failure or
delay in shipping. Thin Client Central will to the best of their ability
provide the Customer with products as timely as possible. Thin Client Central
will ship equipment via the carrier of our choice, in order to minimize
risk of transportation damage, unless otherwise instructed by the Customer.
Thin Client Central will not be liable should the Customer specify an alternative
carrier and equipment is damaged. However, Customer will be responsible
for payment, the full purchase price as agreed. Thin Client Central will
arrange shipping from shipping point to Customer’s dock or normal
ground level receiving entrance. Movement of equipment within Customer’s
facility will be the responsibility of the Customer.
3. Disclaimer of Liability – Thin Client
Central shall have no liability to Customer or any other person for any
claim, loss, damage or expense of any kind caused in whole or in part,
directly or indirectly by (a) the inadequacy of the equipment for any purpose,
(b) any deficiency or defect in the equipment, whether or not covered by
any warranty, (c) the use or performance of the equipment, (d) any interruption
or loss of services, use, or performance of the equipment, (e) any delay
in delivery, (f) and loss of business, lost profits or other incidental
or consequential damages whatsoever resulting from the foregoing, or otherwise.
4. Return Policy
(a) An order from Thin Client Central’s
regular product inventory can be returned for a full refund (excluding
any shipping charges) within 30 days from the date the customer received
delivery of the order. Returns after 30 days will not be accepted.
(b) The product returned must be the same
product that was originally shipped from Thin Client Central (serial
numbers must match).
(c) Refunds will be in the form of a credit
memo, check, or refund on their credit card. A refund will only be given
once the order is received by Thin Client Central.
(d) Original shipping charges to the customer
will not be refunded, and the customer is responsible for all shipping
charges, packaging, insurance and related expenses to return products
to Thin Client Central.
(e) Special order products may not be returned
under any circumstances. All orders that require configuration or assembly
of product to meet customer specifications are non-cancelable. These
orders are custom built to meet a specific customer's need and may not
be canceled. The customer is responsible for the full payment of the
order once a purchase order has been sent to Thin Client Central.
(f) Basic Returns Information - For all returns
to Thin Client Central, you must obtain a Return Authorization number
from our Customer Service department by calling 800-968-0373 or 440-953-1119
prior to shipping the product to our returns receiving warehouse at:
Thin Client Central , 7595 Jenther Drive, Mentor, OH 44060, RA#:
The following information is needed to issue a Return
- Company Name
- Invoice/Order Number
- Thin Client Central Item Number
- Reason for Return
- Serial Number
You may also request the type of return you would
Replacement returns of products damaged on arrival
(DOA) — If you have a COD account, Thin Client Central ships
the replacement product as soon as the damaged product is received.
Cross-Shipment returns of DOA products — If
you have a net-terms open account, Thin Client Central ships the replacement
product immediately; you ship the damaged product, and the packages cross
Credit returns of undamaged products — Credit
returns may be available depending on a variety of conditions. You ship
the product; when it is received, Thin Client Central credits your account.
Custom-configured products cannot be returned for credit. For your convenience
and faster service fax your request to 440-953-8341.
(g) Overgoods - Products not authorized
for return shall be defined as "overgoods." Overgoods may be returned
to you at your expense or Thin Client Central may, in its sole discretion,
issue a credit for the last purchase price, or the current price or the
cost of goods less a 25 percent handling and restocking fee. Thin Client
Central will not be liable for any loss or damage to overgoods. Products
returned for any reason other than Dead on Arrival (DOA) or as defective
must be in resalable condition, complete and unused, and the outer seal
must not have been opened or re-taped. Product boxes that have been opened
or re-taped are not eligible for return and will be refused.
Additional requirements include:
- Accounts must be current to receive a RA# for a
stock balance return.
- End-of-Life product cannot be returned.
- OEM product cannot be returned.
(h) Refused orders - may be subject to a
cancellation fee. Call Customer Service at 800-968-0373 or 440-953-1119
before refusing any shipment. Failure to call Customer Service may result
in credit refusal, and products will be returned to you at your expense.
(i) Price protection - is available only
when provided by the manufacturer. If provided returned products will
be credited at the current price, or original price, whichever is lower
and reflects price reductions announced by the manufacturers.
(j) Return Processing - For Thin Client Central
to process your return in a timely manner, please review the information
and follow the procedures outlined below:
- Use the original manufacturers'
boxes and packaging
- Package all returns to
prevent damage in transit
- Use shipping labels on
cartons being returned
- All returns must have
an RA number printed on the return shipping label
- Do not write addresses
or RA numbers on the outside of the manufacturers' boxes. Products
must be in resalable condition to receive credit • All returns
must be complete including all components, accessories, cables, software
and manuals in the original shipment
- All returns must be received
by Thin Client Central within 30 days from the date the RA number
is issued. RA numbers are only valid for 30 days.
- Returns must be shipped
(k) Dead on Arrival (DOA) / Defective Returns
Products that are inoperable at first use are eligible for a DOA return
up to 60 days from the date of the invoice depending upon the manufacturer's
policy. Certain manufacturers may require that all DOA and defective
products be returned directly to them, or they may limit the return time
frame after purchase. Mass storage and memory products are limited to
a 30-day DOA and defective return period.
Manufacturer policies are subject to change without
notice. Thin Client Central will make every reasonable effort to exchange
DOA and defective products. All original packaging, components, accessories,
software and manuals must be included with returned DOA and defective
products. DOA and defective products returned incomplete may be assessed
a charge for the missing items or returned to you at your expense. If
you have a DOA or defective product, please call our Customer Service
department at 800-968-0373 or 440-953-1119. When necessary, our Technical
Support department will assist you in reviewing the manufacturer's installation
procedure to rule out incompatibility. Often, by offering expert technical
information, they can help you avoid the time and expense of returning
All computer systems returned as DOA or defective
will be tested; other products returned as DOA or defective may be tested.
Products found not to be DOA or defective will be subject to return to
the customer at the customer's expense.
In order for Thin Client Central to process your
claim most efficiently:
- Contact your local UPS office and advise them that
you have a damaged product that needs to be picked up and returned
to Thin Client Central.
- Provide them with the information requested on the
Damaged Reference and "MT" Box Returns Form.
- An inspector should contact with you within 3 days.
- UPS should pick up the damaged package or empty
box and leave a call tag-pick up receipt and return the product back
to Thin Client Central. Please keep this receipt for your records in
case the product is not returned to Thin Client Central.
- In the event that the inspection does not take place,
or your product is not picked up within 5 business days of your initial
call, please contact Thin Client Central Customer Service at 800-968-0373.